I installed Elastix's Call Center module but it seems that with this call center module I can not make outgoing calls? I created outgoing campaign but when I login on agent console I can not see my telephone numbers which I have to call.
although in User manual of Call Center and Elastix's site wrote that we can configure outbound campaign and make outgoing calls !? but it is not true!?
whatever I need call center who will be able to make outgoing calls and receives incoming calls. That call center will have 30 agents.
Please tell me , what is better solution for my needs ?
ELASTIX CALL CENTER or VICIDIAL (VicidialBOX Server) ?
This is the power of an engine.
exten => 100,1,Answer()
exten => 100,n,Wait(1)
exten => 100,n,Playback(hello-world)
exten => 100,n,Hangup()