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External URL goodie

External URL goodie

Postby pmurphy » Fri Feb 01, 2013 7:29 pm

Hi Guys,

I wanted to pass along something I stumbled upon today. Our call center is using an external home grown CRM and we are using the External URL to popup the customer to the agent. Works great.....

Today we were talking about gathering some additional information from the elastix server. I started playing around and found you can use {__UNIQUEID__} and send the unique id to the web server with the URL pop. Not a huge stretch since were sending our customer id from our CRM to the URL for the outgoing campaigns. Now we are capturing the unique id with plans to reformulate the full name of the monitoring file and link it in the disposition of the CRM record. I will try to update the post with a successful completion statement.
pmurphy
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Re: External URL goodie

Postby pmurphy » Fri Feb 01, 2013 8:04 pm

Almost there. Can anyone comment on getting the DATE part of this to work?

q301-{__DATE__}-{__CALL_ID__}-{__UNIQUEID__}

Just get the right DATE format and I can pass the entire file name to the CRM.
pmurphy
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